All our products are MADE TO ORDER for you, so please allow production and shipping time — they will get there.
Shipping Policy
Our products are made to order in China, Latvia and the USA, depending on the item. Production takes about 4 to 7 working days before your order is shipped.
Estimated shipping delivery times (after production):
- For items made in the USA:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
- For items made in Latvia (Europe):
Europe: 3-8 business days
Americas: 7-18 business days
World: 10-21 business days
- For items made in China (most of our catalog):
USA: typically 7-15 business days, up to 28 in some cases
Canada: typically 7-15 business days, up to 28 in some cases
Europe: typically 7-15 business days, up to 21 in some cases
World: typically 10-20 business days, up to 30 in some cases
An expedited shipping option is available for an extra fee at checkout when offered for your item. Shipping fees are calculated at checkout and customs fees are not included.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Delivery address policy
We can only ship to physical residential or business street addresses. PO Boxes, PMB/private mailboxes, UPS Store mailbox addresses and APO/FPO/DPO military addresses are not accepted.
Accepted addresses:
- Physical residential address
- Physical business address
Not accepted:
- PO Box / P.O. Box / Post Office Box
- PMB / Private Mailbox
- UPS Store mailbox
- APO / FPO / DPO military addresses
- Equivalent non-physical mailbox addresses
Some manufacturers and carriers may initially accept these addresses but later refuse delivery. To avoid delays, cancellations and requests for an alternative address, please provide a valid physical street address when placing your order.
Returned by the shipping carrier
If the carrier is not able to deliver the items to the provided address, they will return them to us. Most commonly it’s referred to as the ‘wrong address’. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes!
Another reason items are returned by the carrier is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases, the shipment will be returned to our facility as it is the default return address. We won’t be able to reship returned items. Shipments not picked up and returned to the factories have a very high chance of getting lost, so we will not be able to reship or refund these forgotten orders. It is your responsibility to go pick up your order at the post office if you were not there at the time of delivery. We are bound by a simple contract of manufacturing and shipping the products to you: once the item has been scanned in your area’s post office, it is under your responsibility .
Order never arrived:
If your order didn’t end up arriving, be sure to let us know within 30 days after the estimated time of arrival.
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at [email protected] noting your order number. We’ll see what can be done.
Once the item has been scanned in your area’s post office, it is your responsibility to file a claim with your postal services if you haven’t received it.
Returns policy
PLEASE CONTACT US BEFORE RETURNING ANY ITEM. Any item returned without our prior consent cannot be refunded or reshipped.
We only accept returns in the following cases:
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, please get in touch with us within a week.
Printing mishaps:
Sometimes printing mishaps can slip through quality control. In this case get in touch with us and we will sort out the matter. Please note that on sublimation tees, white stripes under the arms or at the seams are not considered a mishap and are a normal occurrence for sublimated garments.
Wrong size:
We do not accept returns if you chose the wrong size since all the sizes are clearly listed in metric and imperial for all our products. The only exception is if we sent you a size that you did not order.
Change of mind:
Since all our products are made to order, no return will be accepted if you change your mind. We do not refund or exchange any item for buyer’s remorse.
Return shipping:
Return shipping is at the customer’s charge and must be sent to our headquarters in France, both ways if it’s an exchange. However, make sure to contact us first as we sometimes have ways to make it much cheaper.
We believe in good service and we think that everything in life can be solved by communication… there are no problems, only solutions! So please always contact us first if you have any problem or question about an order.
Customs Taxes and Duties
You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. You should contact your local customs office for further information, because customs policies vary a lot from country to country. In addition, when ordering from Megacamo.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
IMPORTANT NOTE ABOUT REFUNDS
In case of a refund being accepted megacamo will keep 5% of the amount paid since payment processors do not refund their commission, plus 5% penalty as all of our items are made on order and will have to be rerouted.
Initial shipping fee is NON REFUNDABLE
By pressing the “pay now” button you agree that 10% of your payment is retained in case of a refund for any reason.