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Estimated shipping delivery times:
For Items made in the USA:
USA: 3-5 business days after fulfillment
Canada: 5-10 business days after fulfillment
World: 10-20 business days after fulfillment
For items made in Europe:
Europe: 3-8 business days after fulfillment
Americas: 7-18 business days after fulfillment
World: 10-21 business days after fulfillment
NOTE THAT MOST ITEMS CAN BE MADE BOTH IN EUROPE AND IN THE USA SO THE SHIPPING IS USUALLY QUITE SHORT
- For Items sent from China FREE SHIPPING
USA: 15-28 business days
Canada: 15-28 business days
Europe: 12-21 business days
Possibility to pay extra for expedited shipping , We are not responsible for any customs fees.
Your order will be sent out on average within 3 – 7 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Returned by the shipping carrier
If the carrier is not able to deliver the items to the provided address, they will return them to us. Most commonly it’s referred to as the ‘wrong address’. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes!
Another reason items are returned by the carrier is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases, the shipment will be returned to our facility as it is the default return address. We will be able to reship the returned items to a correct address. However, keep in mind that you will be liable for reshipment costs once you confirm an updated address.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done.
MOST IMPORTANTLY PLEASE CONTACT US PRIOR TO RETURNING ANY ITEM.
ANY ITEM RETURNED WITHOUT OUR PRIOR CONSENT WILL BE CONSIDERED LOST AND GIVEN TO CHARITY
We will only accept returns on some conditions:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
sometimes it can happen than some printing mishaps can slip through the Quality control,in this case get in touch with us and we will sort out the matter -note that on sublimation tees , white stripes under the arms or at the seams IS NOT considered as a mishap and is a normal occurrence for sublimated garments
We will NOT accept returns if you chose the wrong size since all the sizes are clearly enumerated in metrics and imperial for all the products . The only exception is if we sent you a size that you did not order.
Change of mind:
Since all our products are made to order no return will be accepted if you change your mind. We do NOT refund or exchange any item for buyer ‘s remorse. We do not run a rental business.
Return Shipping :
Return shipping is at the customer’s charge, both ways if its an exchange, however make sure to contact us first as we sometimes have ways for it to get dirt cheap.
We believe in good service and we think that everything in life can be solved by communication … there are no problems , only solutions ! So please always contact us first if you have any problem or question about an order .